If you ever receive an order from someone you are suspicious of (or choose not to do business with), you are
not required to ship product. You can return the payment by voiding or crediting it back through the
transaction listing in your iTransact Control Panel.
How do I change my contact email address that iTransact uses?
Please use the "Account Settings" interface in the Control Panel. To do this, log into the Transaction Control Panel and select "Account Settings."
If you have misplaced your Gateway ID and/or password, please call iTransact at 801-951-8250 or use our online support system.
How do I change the checking account linked to my E-Commerce?
Your merchant account is linked to a checking account of your choice for deposit of your customers' payments and withdrawal of your fees. To link your merchant account to a different checking account, please see these instructions.
I have a merchant account for another business. Can I use it for Market America?
According to Visa and MasterCard regulations, each business type requires its own merchant account. To get a merchant account approved for the sale of Market America products, please apply here. If you have an existing merchant account for another business, you can continue to use it for that business. Chances are that iTransact can save you money on that merchant account too, however, and if you send us a referral through the Regional IBV program and subsequently set up with iTransact, you will earn 100 IBV plus the opportunity to join the Market America Partner Program. For the Regional IBV referral form, go to your Unfranchise.com website and select the Regional IBV tab.
How do I get answers to additional E-Commerce questions?
Please call iTransact at 801-951-8250 or use our online support system.
How do I sign up for or get answers to questions about the web portal, Web Centers,
NMTSS, etc.?
Please contact Market America directly with questions about these or any Internet service besides E-Commerce. Market America can be reached at 336-478-4006.